Privacy Policy

1. Information We Collect

PEC Boat & RV Storage may collect information you provide directly when you request a quote, book storage, complete checkout, schedule pickup or drop-off, contact us, or use our services.

This information may include:

• Name
• Email address
• Phone number
• Billing information
• Pickup or drop-off details
• Vehicle, boat, RV, trailer, Seadoo, powersports, motorcycle, or storage unit details
• Year, make, model, size, length, storage type, and package selections
• Service selections such as winterization, oil service, shrink wrap, or storage preparation
• Scheduling preferences and appointment information
• Customer notes, access instructions, and support messages
• Payment status, invoice records, receipt records, and job/order numbers
• Intake photos, condition notes, service notes, and return records where applicable
• SMS opt-in status, consent timestamp, consent source, and consent language where applicable

2. How We Use Information

We use customer information to operate PEC Boat & RV Storage and provide the services requested by customers.

We may use information to:

• Generate quotes and calculate storage pricing
• Create and manage reservations
• Process payments, invoices, receipts, and payment confirmations
• Schedule pickup, drop-off, intake, service, storage, and spring return
• Contact customers about reservations, appointments, reminders, status updates, and support
• Complete photo-documented intake and service records
• Provide winterization, oil service, shrink wrap, storage preparation, and return coordination
• Respond to customer questions or support requests
• Maintain operational, accounting, tax, and business records
• Prevent fraud, abuse, unauthorized transactions, or disputes
• Improve our website, services, customer experience, and internal processes

3. Payments and Stripe

PEC Boat & RV Storage uses third-party payment processors, including Stripe, to securely process online payments.

When you complete checkout, payment information may be collected and processed directly by Stripe or another payment provider. PEC Boat & RV Storage does not store full credit card numbers on our website.

We may receive and store payment-related records such as payment status, payment amount, transaction identifiers, invoice details, receipt details, payment date, refund status, and order or job numbers.

Payment processors may collect, use, and process information according to their own terms, privacy policies, compliance requirements, fraud prevention rules, and payment network requirements.

5. Email, Phone, and Service Communications

PEC Boat & RV Storage may contact customers by email, phone, or SMS for operational purposes related to quotes, reservations, checkout, pickup scheduling, drop-off appointments, reminders, intake, service, storage status, payment, invoices, refunds, customer support, and spring return.

We may also send occasional service-related reminders or follow-ups related to your current or past storage reservation. Marketing communications, where used, may include an option to unsubscribe where required.

6. Cookies and Website Data

Our website may use cookies, analytics tools, server logs, security tools, and similar technologies to help the website function, improve performance, understand site usage, protect against abuse, and improve the customer experience.

Website data may include browser type, device type, pages viewed, referring pages, general location information, IP address, date and time of visits, and interactions with forms or website features.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

7. How Information Is Shared

PEC Boat & RV Storage does not sell customer personal information.

We may share information only as needed to operate our business, provide services, process payments, communicate with customers, maintain records, comply with legal requirements, or protect our rights.

Information may be shared with service providers such as:

• Payment processors
• Website hosting providers
• Email and SMS communication providers
• Scheduling, booking, or customer management tools
• Accounting, tax, invoice, or bookkeeping providers
• Security, fraud prevention, analytics, or technical support providers
• Professional advisors where required, such as accountants, legal advisors, or insurers

These providers are expected to use information only as needed to provide services to PEC Boat & RV Storage or comply with applicable requirements.

8. Data Retention

PEC Boat & RV Storage may retain customer records for as long as reasonably necessary to provide services, manage reservations, maintain accounting and tax records, resolve disputes, respond to customer inquiries, protect against fraud, comply with legal obligations, and operate the business.

Records such as invoices, receipts, payment records, service records, intake records, support messages, and business records may be retained for operational, accounting, legal, tax, or dispute-resolution purposes.

9. Security

PEC Boat & RV Storage uses reasonable administrative, technical, and operational measures to protect customer information.

No website, email, SMS system, payment system, storage system, or internet transmission is completely secure. Customers should avoid sending sensitive payment details, passwords, or highly confidential information by email or SMS.

10. Your Choices

Customers may contact PEC Boat & RV Storage to request help updating contact information, correcting reservation details, asking privacy questions, or requesting information about personal information associated with their account or reservation.

SMS users may opt out of text messages by replying STOP. For SMS help, reply HELP where supported, or contact us by email.

Some information may need to be retained for business, accounting, legal, tax, security, fraud prevention, service, or dispute-resolution purposes.

11. Related Policies

This Privacy Policy should be read together with the following PEC Boat & RV Storage policies: